What is Live Agent chat?

What is Live Agent chat?

Live chat agents are employees that answer customer questions and queries through live chat. It is used in a lot of businesses s to provide real-time answers to customer inquiries. If you would like to learn more about how to improve your live chat support and customer satisfaction, read LiveAgent – Help desk software.

What is live agent service?

LiveAgent is a fully-featured help desk software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal.

What is an agent call?

A call center agent is a person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues.

How much does live agent cost?

LiveAgent pricing starts at $15.00 per feature, per month. There is a free version. LiveAgent offers a free trial.

Is live chat a real person?

Is live chat a real person? – Quora. Live chat is software that allows users to exchange text messages in real time. So, if you see a live chat on some website and decide to send a message there, you will most likely get an answer from a real person. But don’t confuse live chat with chatbots.

How much do chat agents make?

While ZipRecruiter is seeing annual salaries as high as $35,000 and as low as $18,500, the majority of Live Chat Agent salaries currently range between $23,500 (25th percentile) to $31,000 (75th percentile) with top earners (90th percentile) making $34,500 annually across the United States.

How do you implement a live agent?

Creating and Assigning Live Agent Skills. Creating Live Agent Configurations. Creating Live Agent Deployments. Creating Chat Buttons….Step 2 – Creating Live Agent Users :

  1. From Setup in Salesforce Classic, in the Quick Find box search and select Users.
  2. Click on Edit, next to a user’s name.
  3. Select Live Agent User. Click Save.

What is an Einstein bot?

Salesforce Einstein Bot is a natural language processing (NLP) and natural language understanding (NLU) chatbot developed with Salesforce Einstein artificial intelligence (AI) technology. The bots are set up with an intuitive, no-code development platform and can be integrated into chat buttons or channels.

What is Agent example?

An agent is defined as someone or something that makes something happen. A bee taking pollen from flower to flower is an example of the bee being an agent for pollination.

Is it hard to be a call center agent?

Call center life is hard work, but the hardest things in life are usually the most rewarding. While it’s tough work, you will learn coveted skills and gain valuable experiences as a call center agent that can propel your career forward.

What is digital engagement Salesforce?

Service Cloud Digital Engagement allows every company to have personalized 1-to-1 conversations with customers on the channels they prefer. Because Digital Engagement is native to the Salesforce Platform, your agents will have a 360-degree view of every customer, on every channel, with no more screen switching.

Does Salesforce have a chat feature?

Web chat is one such channel. It’s made up of a few different parts in Salesforce. Chat: the agent part. It gives your support agents the power of conversational messaging right in the console.


How can I get customers to call my LiveAgent?

Get a Phone number and let customers contact you by Calling your Call center from their Phone. Have Agents pick up phone Calls in LiveAgent. Place a Call button anywhere on your website and have customers call you from their computer. Call buttons are customizable and can be placed anywhere on your website.

How does softphone work with LiveAgent call center?

LiveAgent offers the ability to connect and use softphones (software telephones) softphones are communicating with the call exchange provider via the sip protocol (sip trunking)calls are still being handled, recorded, and tracked by liveagent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center.

What do you mean by ticket in LiveAgent?

A “ticket” means communication between the customer and support staff inside your company. A ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer.

What are the features of LiveAgent Universal Inbox?

LiveAgent’s universal inbox is like a smarter version of your email inbox. Emails, chats, calls, Facebook & Twitter tickets, forum posts, suggestions. LiveAgent will automatically sort your company communication into tickets. Follow customer resolution journeys across diff. channels.