Can you get a refund under warranty?
After the first 45 days you can still cancel the warranty, but you’ll only get a partial refund – the amount you’ll get depends on how long ago you took out the warranty. You can’t do this if you’ve already made a claim.
Do I have to accept a repair under warranty?
Guarantees and warranties are a contract between you and the manufacturer, and the manufacturer must do whatever it says it will do in them. Usually this will be to repair or replace a faulty item. Retailers will sometimes contact the manufacturer on your behalf, but they are not obliged to do so.
Can I demand a replacement rather than repair?
The business is not allowed to insist on doing a certain number of repairs before they offer you a replacement or refund.
How long is a product guaranteed for?
The Sale of Goods Act offers protection against faulty goods even when the manufacturer’s guarantee has run out. The act says goods must last a reasonable time – and that can be anything up to six years from the date of purchase.
In what circumstances can you insist on a refund?
Under consumer law, if a product or service breaks, is not fit for purpose or does not do what the seller or advertisement said it would do, you can ask for a repair, replacement or refund. Repairs, replacements and refunds are known as remedies.
What can I do if a company won’t give me a refund?
Company Won’t Give You a Refund? Here’s How to Get Your Money Back
- Try to Work it Out with the Merchant First.
- Option 1: Request a Chargeback.
- Option 2: Consider Mediation.
- Option 3: Sue in Small Claims.
- Option 4: Pursue Consumer Arbitration.
- FairShake Can Help Make Arbitrating a Breeze.
What are my rights when returning a faulty product?
You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.
Who is responsible for a faulty product?
If an item is faulty, it is the responsibility of the retailer to deal with any customer complaint. So, even if you think you’re covered by a guarantee or warranty, if the complaint is that the product was faulty at the time of purchase, the retailer should be the first port of call.
What can I do if a company doesn’t give me a refund?
How to complain to a company if you didn’t get what you paid for
- Complain to the retailer.
- Reject the item and get a refund.
- Ask for a replacement.
- Write a complaint letter.
- Go to the ombudsman.
Can a company refuse to refund you?
Can a company refuse a refund? If you can’t get the support you need from the retailer in the form of a refund, repair or replacement, you can file a complaint with the company. If that still doesn’t help, you can contact the Consumer Ombudsman. They’ll aim to help resolve your dispute within 10 working days.
What to do if a company refuses to refund you?
Can you repair a laptop after the warranty is over?
Some manufacturers will repair a product after the warranty has ended simply because it’s good customer service, so it’s worth contacting the company should a problem arise.
How can I find out if my computer is still under warranty?
Luckily, there’s an easy way to check the warranty status of most every popular brand of laptop and desktop computer…. Simply visit the manufacturer’s website and plug your machine’s serial number or service tag number (whichever number that manufacturer asks for) into a form on their “Check Warranty Status” page.
Can a Dell laptop be repaired without a warranty?
Any tampering, repair or modification by unauthorized personnel voids the warranty, so you cannot upgrade, enhance or fix any part of your Asus machine without it nullifying your warranty. Dell is the computer for the everyman and everywoman.
Is the hard disk failure covered under warranty?
Usually manufacturer warranty with hardware /component support is 1 year. HP would replace failed components free of cost during this period only. Which region are you from? Solved! Is Hard Disk Failure covered under warranty? 01-07-2017 07:31 PM I am from India. I have tried troubleshooting.