What is front office personality?
A warm personality, and smart appearances. A keen interest in people, and polite and courteous nature. Poise under pressure, keeping his cool and problem solver. A desire to be helpful, but also diplomatic and tactful.
Why do you want to join the front office department?
Interview Answer I choose front office as I love to get connected always with the guests. Gets chance to learn lots of things and love to do work to make guest always satisfy.
What is the highest position in Front Office Department?
Front Office Manager / Director Of Rooms: Directly supervises all front office personnel and ensures proper completion of all front office duties. Duty Manager: Directly supervises the Reception, Concierge, Telephone, Travel Desk and the Bell desk.
What are the duties and responsibilities of front office manager?
What’s in a day?Managing and training the concierge, night auditor and team of receptionists.Ensuring the front desk provides a professional and friendly service for customers.Dealing with customers, including handling complaints when they come to the desk.Troubleshooting emergencies.Scheduling your staff rota.